Thank you for choosing to stay at the Kings Court Hotel -We hope you will enjoy your stay. The following terms and conditions form the terms of a legally binding contract between us and you.
All deposits are non-refundable and advance purchase rates are classed as a deposit.
We accept payment by credit card or debit card, by cheque with a bank card and in cash. Any company ledger accounts must be previously agreed. Payment for any outstanding balance for the cost of the stay and extras incurred during you stay will be payable on departure.
All bookings need to be guaranteed with a credit or debit card, and upon arrival you will be required to provide your card details which we may take payment from in the event of: -
(a) Chargeable damages/breakages
(b) Breach of No-Smoking or Pet Policy
(c) Any extras incurred.
3) CANCELLATION BY YOU
If you cancel before 3.00pm the day before your arrival, there will be no charge for the booking unless a deposit has been taken - see (s1). A cancellation fee of the first night’s accommodation will be taken if you cancel the room/rooms after 3.00pm the day before your arrival. Cancellations must be made or confirmed in writing, by post or e-mail, and are valid at time of receipt.
Please note that for special events, packages and at certain times of the year the cancellation and payment policy may differ to the above terms and conditions. You will be notified of this at reservation stage if this is the case.
4) CANCELLATION BY US
In the unlikely event that we are forced to cancel your booking, we will attempt to offer you alternative accommodation. If suitable accommodation is not available, or acceptable to you, then we will refund all the monies already paid you and confirm that you will not be liable for any further payments to us.
The Kings Court reserves the right to refuse entry or cancel bookings of guests who behave inappropriately towards the staff, other guests, or the property. The duty manager also has the right to ask a guest to leave the premises for inappropriate behaviour or verbal abuse.
5) AMENDMENT BY US
If you have booked a specific room, we will try to ensure that this room is available to you. We do however reserve the right to accommodate you in a different room. If this room is not acceptable, you have the right to treat the booking as being cancelled and all monies already paid by you will be refunded. If you accept the new room and the new room is usually charged at a lower rate, then the difference will be deducted from the final balance due from you. If the new room is usually charged at a higher rate, then you will not be charged the difference. This is the limit of our liability to you in these circumstances.
6) PRICES AND OFFERS
The Kings Court reserves the right to change the pricing and detail of any goods, services, or special offers without prior notice.
7) SMOKING POLICY
We are a No Smoking establishment. If we suspect that guests have been smoking in the room, then we reserve the right to ask you to leave immediately. You will remain liable for the whole of cost of your stay. We also reserve the right to charge a sum of £100 if we suspect that guests have been smoking in the room and you will be notified in writing of this if evidence of smoking is discovered after you depart - see (s2).
8) PET POLICY
By pre-arrangement, well behaved pets are welcome in allocated rooms at a charge of £10.00 per pet, per night. Pets are not permitted on the furniture and beds, or in our non-dog rooms. We reserve the right to charge a sum in the event of breach of our pet policy, damage being caused, or additional cleaning being required - see (s2). You will be notified in writing as soon as is reasonably practical if the damage is discovered after you depart. Pets are only allowed in the allocated bedrooms, and in the bar on request. Pets are not allowed in the dining areas. Dogs must be kept on leads within the hotel grounds at all time. Owners must clean up after their pets and all dog poo bagged and put in the bins provided – the hotel reserves the right to fine £100 penalty for failing to do so.
9) OUR LIABILITY
We do not accept any liability for the damage to you or other members of your party with regards to property/ goods or personal injury (including other members of your party) whilst on our premises, unless caused by negligence on our behalf.
10) LOST PROPERTY
Any lost property found in your room after your departure will be kept at reception for three months. If not collected within this time, it will be disposed of.
Any data collected as a result of your booking will be stored in accordance with the provisions of current data protection legislation.
We hope your stay with us will be enjoyable, however if you do have a complaint please let our receptionist know at the time of your stay, so we can help to put things right. Any complaints in writing, please email to firstname.lastname@example.org.
13) BOOKING AGENT COMMISSION
Commission will only be paid once the guest has stayed and their bill settled in full. We do not pay any Third Party commission, including booking platform/agents or back end systems or interfaces.