Kings Court Hotel Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy
explains how we collect, use, and safeguard your personal information when you visit our website or stay at
our hotel.
1. Information We Collect
Information You Provide
- Booking Information: Name, email, phone number, payment details, arrival/departure
dates, room preferences, and special requests.
- Contact Enquiries: Name, email, phone number, and message content when you use our
contact form.
- Account Information: If you create an account, we store your name, email, and booking
history.
Information Collected Automatically
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on pages, click patterns, and referring websites.
- Cookies: We use cookies to enhance your experience. See our Cookie section below.
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing and managing your hotel booking
- Communicating with you regarding your reservation
- Providing personalised services during your stay
- Sending marketing communications (with your consent)
- Improving our website and services
- Complying with legal obligations
- Ensuring the security of our website and hotel
3. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following legal bases:
- Contract: To fulfil our obligations when you book a room or service.
- Legitimate Interests: To improve our services, ensure security, and manage our
business.
- Consent: For marketing communications and non-essential cookies.
- Legal Obligation: To comply with tax, accounting, and other legal requirements.
4. Data Sharing
We do not sell your personal information. We may share data with:
- Payment Processors: To process transactions securely (e.g., Stripe, WorldPay).
- Service Providers: Trusted partners who help operate our website and services.
- Legal Authorities: When required by law or to protect our rights.
5. Cookies
Our website uses cookies to enhance your browsing experience. These include:
- Essential Cookies: Required for the website to function correctly.
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google
Analytics).
- Marketing Cookies: Used to deliver relevant advertisements (only with your consent).
You can manage cookie preferences through your browser settings.
6. Data Retention
We retain your personal data only for as long as necessary:
- Booking data: 7 years (for tax and accounting purposes)
- Marketing preferences: Until you unsubscribe
- Website analytics: 26 months
- Contact enquiries: 2 years after resolution
7. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate information
- Erase your data ("right to be forgotten")
- Restrict processing of your data
- Data portability — receive your data in a structured format
- Object to processing based on legitimate interests
- Withdraw consent at any time for marketing communications
8. Security
We implement appropriate technical and organisational measures to protect your personal data, including SSL
encryption, secure servers, and restricted access controls. However, no method of transmission over the
internet is 100% secure.
9. Children's Privacy
Our website is not directed at children under 16. We do not knowingly collect personal information from
children. If you believe a child has provided us with personal data, please contact us.
10. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top of this page indicates
when the policy was last revised. We encourage you to review this policy regularly.
